Privacy Policy

 

This Statement is effective November 1, 2018. Last Updated: November 01, 2018

This Statement is the Privacy Policy of the RVSquad website: http://www.rvsquad.com (the "Site", "RV Squad"), operated by Onguard Leak Diagnostics Inc ("Onguard", "Company").

This Statement discloses the information practices for Company's websites, what type of information about our websites' users is gathered and tracked, and how the information is used, shared or otherwise processed offline.

This Statement applies to RVSquad websites that link to this Statement but does not apply to those websites that have their own Privacy Statement. Additionally, it does not apply to instances where we merely process information on behalf of clients for their benefit, such as when we act as provider of hosted backend services to service providers.

Collection of Information

You may choose to give us personal information directly in a variety of situations.

Fulfilling your Transaction Request

If you request something from RV Squad, for example, a product or service, a callback, or specific marketing materials, we will use the personal information you provide to fulfill your request. We may also contact you as part of our customer satisfaction surveys or for market research purposes.

Personalizing your Experience on our Websites

We may use the personal information we collect about you to provide you with a personalized experience on our websites and of our services, such as providing you with content you may be interested in and making navigation on our sites easier. We also may use this information to improve our websites.

Providing Support

We may use your personal information to support products or services you have obtained from us, such as notifying you of a product update or fix. We may combine your information with information from other interactions with you to provide you with more valuable suggestions in relation to product support. We also provide "Live Chat" sessions on our websites to assist you while you're navigating through our sites or forums where problems can be raised and solutions proposed; we will use personal information you provide in these sessions or in such forums in accordance with this Privacy Statement. In the course of providing technical support to you, we may sometimes have incidental access to data that you have provided to us or data that is located on your system. This data may contain information about you, your organization's employees, customers, partners, or suppliers.

Marketing

The personal information you provide to RV Squad, as well as the personal information we have collected about you indirectly, may be used by the Company  for marketing purposes, i.e, to keep you informed about events, products, services and solutions that Onguard sells and which may complement an existing product portfolio. Before we do so, however, we will offer you the opportunity to choose whether or not to have your personal information used in this way. You may at any time choose not to receive marketing materials from us by following the unsubscribe instructions included in each e-mail you may receive.

Some of our offerings or events may be co-branded or sponsored by RV Squad and third parties, such as business partners and solution providers. Offerings that are co-branded clearly indicate when such partnership exists. If you sign up for these offerings or events, be aware that your information may also be collected by and shared with those third parties. We encourage you to familiarize yourself with those third-party privacy policies to gain an understanding of the manner in which they will handle information about you.

Recruitment

In connection with a job application or inquiry, whether advertised on an Onguard website or otherwise, you may provide us with information about yourself, such as a resume. We may use this information throughout the company in order to address your inquiry or consider you for employment purposes.

Monitoring or Recording of Calls

Chats and Other Interactions Certain online transactions may involve you calling us or us calling you. They may also involve online chats. Please be aware that it is RV Squad's general practice to monitor and, in some cases, record such interactions for staff training or quality assurance purposes or to retain evidence of a particular transaction or interaction.

How We Use Your Information

We use personal information in the file we maintain about you, and other information we obtain from your current and past activities on the Site, to provide to you the services offered by the Site; resolve service and billing disputes; troubleshoot problems; bill any amounts due from you; measure consumer interest in our products and services, inform you about online and offline offers, products, services, events and updates; deliver information to you that, in some cases, is relevant to your interests, such as product news; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our Terms of Use, provide you with system or administrative messages, and as otherwise described to you at the time of collection.

We may also use personal information about you to improve our marketing and promotional efforts, to analyze website usage, to improve our content and product offerings, and to customize the website's content, layout, and services. These uses improve the Site and better tailor it to meet your needs, so as to provide you with a smooth, efficient, safe and customized experience while using the Site. If you wish to subscribe to our newsletters, we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe in the email. If you wish to no longer receive our newsletters you may update the settings in your account, follow the instructions located in the email, or you may contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

Our Disclosure of Your Information

We will share or disclose your personal information with third parties only in the ways that are described in this privacy policy, including as follows:

Request for Our Services

Your request to use our services will result in sharing your information with a service provider in your local area. Your personal information and all accompanying data may be shared with the company or individual providing the service. If your request for an inspection is submitted via a third party, the report including your information will be shared with the third party.

Payment Information

We use credit card and other personally identifiable information (such as PayPal email addresses) you submit to us on the Site, and other information that we collect, as required, to process payments you make through the Site through our payment processor intermediaries. We do not store credit card or other payment method information on any of our websites. In all cases our payment processors have the sole and complete responsibility for the storage of credit card and payment information. We may also share personally identifiable information with our payment processor intermediaries for risk management and fraud prevention.

Subsidiaries and Affiliates; Service Providers

We may from time to time use the services of affiliates, subsidiaries and unrelated service providers in the operation of the website, and may disclose personal information to them in the course of our use of their services. For example, we may use the services of third-party hosting companies to host the operation of the website. This may involve the hosting of data, including personal information, on servers operated by those hosting companies. We take care to use only service providers that we believe are reputable, have high standards  of security safeguards in place.

Protect the Rights and Property of Onguard and Others

We may also use or share your personal information to protect the rights or property of IBM, our business partners, suppliers, clients, or others when we have reasonable grounds to believe that such rights or property have been or could be affected. In addition, we reserve the right to disclose your personal information as required by law, and when we believe that disclosure is necessary to protect our rights, or the rights of others, to comply with a judicial proceeding, court order, or legal process served on our websites.

Information For RV Squad Authorized Service Providers

If you are a RV Squad service provider, you may visit Onguard websites intended specifically for service providers. We may use information provided on that site to administer and develop our business relationship with you, the company you represent. For instance, this may involve using your information to send you details of RVSquad services and membership programs. It may also include sharing certain information with other business partners (subject to any confidentiality obligations that may exist), or RVSquad clients or prospects. In connection with a particular transaction or program, we may also contact you as part of client satisfaction surveys or for market research purposes.

Retention of Your Information

Onguard will retain your personal information for as long as is required to fulfill the purposes for which the information is processed or for other valid reasons to retain your personal information (for example to comply with our legal obligations, resolve disputes, or enforce our agreements).

Your Rights

You can request to access, update or correct your personal information by contacting us via contact information posted at http://www.rvsquad.com.

Changes to Our Privacy Statement

From time to time we may update this Privacy Statement, as well as any other specific privacy statement. When making changes to this Privacy Statement, we will add a new date at the top of this Privacy Statement.